This portion of the Remote Web Workplace requires the Microsoft Remote Desktop ActiveX Control. Your browser's security settings may be preventing you from downloading ActiveX controls. Adjust these settings, and try to connect again.

SYMPTSONS

When you try to connect to a Small Business 2003 Server using the WEbsite Remote Connection and you are using Internet Explorer 7 you get the following error "This portion of the Remote Web Workplace requires the Microsoft Remote Desktop ActiveX Control. Your browser's security settings may be preventing you from downloading ActiveX controls. Adjust these settings, and try to connect again."

CAUSE

This maybe caused because you upgraded to Internet Explorer 7 or because you have Norton or McAfee installed on your computer or your computer has Windows XP Service Pack 3 and this cause the ActiveX Add-on to be disabled.

SOLUTION

Option 1:

1. In IE7, go to the Tools menu.
2. Choose Internet Options > Programs > Manage add-ons.
3. Look for ‘Microsoft RDP Client Control (redist)’.
4. Click on it and then look below and click on ‘Enabled’.

Option 2:

1. “Tools” menu > Internet Options > Advanced.
2. Now click on the Reset button at bottom to reset the IE7 settings.
3. Restart Internet Explorer and retry logging into Remote Web Workplace.
4. Download and install the Active X plugin.
   

Once you do that you should be able to log in to Remote Web Workplace also known as RWW.